What is ISO 9001 Certification
ISO 9001 defines the criteria for a Quality Management System and is the only standard in the family that can be audited against with the goal of voluntary compliance or to become 3rd party registered. In fact, there are over one million companies and organizations in over 170 countries certified to ISO 9001. All the requirements of ISO 9001 are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides.
These Quality Management Principles are as follows:
- Customer focus
- Leadership
- Engagement of people
- Process approach
- Improvement
- Evidence-based decision making
- Relationship management
However complying with ISO 9001 ensures customers get consistent, good quality products and services, which in turn brings many business benefits
The standards provide guidance and tools for companies and organizations who want to make sure their products and services consistently meet customer’s requirements and that quality and customer satisfaction are consistently improving.
How to Implement ISO 9001
Organizations’ deciding to develop and implement any new or improved Quality Management System is a strategic decision. All efforts should focus on the identification and minimization of risk while meeting and exceeding customer and organizational goal and objective requirements.
Organizations should make a commitment to:
- Recognize direct and indirect customers as those who receive value from the organization
- Understand customers’ current and future needs and expectations
- Link the organization’s objectives to customer needs and expectations
- Communicate customer needs and expectations throughout the organization
- Plan, design, develop, produce, deliver and support goods and services to meet customer needs and expectations
- Measure and monitor customer satisfaction and take appropriate actions
- Determine and take actions on interested parties’ needs and expectations that can affect customer satisfaction
- Actively manage relationships with customers to achieve sustained success
Certification
Students who attend this course in its entirely will receive a final certification after examination of Lead Auditor QMS ISO 9001:2015 issued and validated by IRCA CQI, UK